Legal
Complaints Policy
If something goes wrong, we want to know about it.
This policy is provided as a working template. Ademco's final wording, company details and data protection registration should be confirmed before launch.
How to complain
Contact us by telephone or email with your account details and a description of the issue. We will acknowledge your complaint and give you a point of contact.
What happens next
We will investigate, keep you updated and confirm our findings in writing.
Escalation
If you remain unhappy, details of the relevant alternative dispute resolution scheme will be provided here once our supplier arrangements are confirmed.
Contact us
Questions about this policy can be sent to support@ademco.tech or by post to our registered office (Registered office address to be confirmed).