Microsoft Teams Calling
Turn Microsoft Teams into your phone system.
Your team probably already uses Teams for meetings and messages. With Teams Calling they can also make and receive normal business telephone calls from the same place.
What this means for your business
Teams Calling connects Microsoft Teams to the public telephone network. Staff dial out and receive calls on your business numbers using the app they already have open.
For many businesses this removes a separate phone system, reduces hardware and keeps everything under one familiar interface. For others a dedicated hosted system is still the better fit — we'll tell you which, honestly.
Benefits
- One platform for calls, chat and meetings
- Fewer pieces of hardware to maintain
- Works for remote and hybrid teams
- Keep your existing business numbers
- Call routing, queues and menus
- Central administration in Microsoft 365
Call from any device
Laptop, desktop, mobile or a Teams-compatible desk phone — the same number follows the user.
- Laptop
- Mobile
- Desk phone
Keep your numbers
Existing business numbers can usually be ported across, subject to provider and number eligibility.
Licensing explained
Teams Calling needs the right Microsoft licensing alongside a calling plan. We'll set out exactly what you need and what it costs.
Is it right for you?
If your business relies on heavy call queueing or specialist reporting, we'll compare Teams Calling against a hosted phone system before you commit.
Pricing guidance
Microsoft Teams Calling typical costs.
Adds proper phone numbers and UK calling to the Teams you already use.
| Option | Typical range | Basis |
|---|---|---|
| Direct Routing calling plan | £6–£12 | per user / month |
| Microsoft Teams Phone licenceIncluded in some Microsoft 365 plans. | £7–£10 | per user / month |
| Call recording / compliance | £4–£9 | per user / month |
| Setup and number porting | £0–£350 | one-off |
Is this right for you?
- Already on Microsoft 365 Business? Teams Calling is usually the lowest-cost route.
- Need queues, wallboards or heavy call handling? A cloud phone system may fit better.
- Mixed estate? You can run Teams for office staff and handsets for reception.
Indicative UK market ranges to help you budget — not a quote. Your actual price depends on user numbers, site count, contract length and what's already installed. We confirm every price in writing before anything is ordered.
Get started
Discuss Teams Calling
Tell us how your team uses Teams today and we'll explain the practical options.
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