IT Support
Support for the technology behind your communications.
Day-to-day technical help delivered by Ademco and, where appropriate, by carefully selected specialist partners.
What this means for your business
Telecoms rarely sits in isolation. When a headset stops working, a laptop won't join Teams or a new starter needs setting up, someone has to fix it.
We provide practical support across the technology your team uses every day, and are clear about what we deliver directly and what we deliver alongside trusted partners.
Support areas
- Remote support
- Microsoft 365 support
- Device support
- User administration
- Network support
- Cloud support
- General technical assistance
- New starter and leaver setup
One number to call
Rather than working out whose fault it is, call us and we'll take it from there.
Clear scope
You will always know what is covered by your agreement and what is chargeable.
Partner delivery
Where a specialist is the right answer, we manage them on your behalf.
Support hours
Support hours are agreed in writing. We do not claim round-the-clock cover we do not provide.
Pricing guidance
IT support typical monthly ranges.
Most SMEs buy per user, per month, with a defined response time.
| Option | Typical range | Basis |
|---|---|---|
| Essentials cover | £25–£40 | per user / month |
| Full managed support | £40–£70 | per user / month |
| Server / network device cover | £40–£120 | per device / month |
| Ad-hoc project work | £65–£110 | per hour |
Is this right for you?
- Under 5 staff? Pay-as-you-go support is often more economical.
- 10+ staff or compliance requirements? Managed cover is usually cheaper overall.
- Already have internal IT? Co-managed cover sits at the lower end.
Indicative UK market ranges to help you budget — not a quote. Your actual price depends on user numbers, site count, contract length and what's already installed. We confirm every price in writing before anything is ordered.
Get started
Ask about IT support
Tell us how your IT is supported today and what isn't working.
Related services
Ready to simplify your business telecoms?
Whether you're reviewing your broadband, replacing an old phone system, renewing mobile contracts or simply want to understand whether you're getting good value, Ademco can help.